Step 1 In your Account Controls Page, tap or click on Payment Information under “Account Preferences” at the top of the page.
Step 2 Next to “Payment Method,” select Edit from the drop down menu. Step 3 At this point, you may either Delete or Change your Primary Payment Method if you wish and then Add a New Payment Method . You can also choose not to make a change at this time by tapping or clicking on Dismiss at the bottom of the screen.
Step 4 Confirm your payment method change by tapping or clicking on Save Changes . You will no longer be able to make new purchases via StockX until the current order has been completed and confirmed. Step 5 If you wish to delete your existing information, tap or click on Delete Payment Method .
Step 5 Once selected, a pop-up window explaining that if you remove this payment method, you will not be able to purchase items via StockX with it in the future will appear. Tap or click OK at this point to permanently delete your existing payment information from your StockX account.
Step 6 To confirm deletion of your data, a second pop-up appears once again informing you that all saved billing info for the payment method used to perform the action will be removed. Tap or click DELETE to finalize the deletion process.
You can also view your Payment Information in your Account Profile by following these instructions:
Step 1 Click on Settings at the top of any page.
Step 2 Next, scroll down and tap or click on “Account Preferences.”
Step 3 Under “Account Preferences,” you should see a link to “Payment Information” on the left-hand side of the screen. We hope this helps! If you have any questions or concerns, please contact us at [email protected] . Please limit all non-technical feedback/questions to no more than five.
If you are reading this while logged in, please ensure that your Account Profile is up to date and accurate at all times. We do not accept responsibility for any orders placed based on inaccurate information from your account profile. To visit your account page, click on Settings at the top of any page and select Account Info from the drop down menu in the upper right-hand corner of your screen or go directly here: https://www.stockx.com/account For questions regarding payment methods, shipping addresses, or general account profile queries reach us at [email protected] .
Please note that you will receive a confirmation email when submitting a ticket. Be sure to check your spam folder if you do not see it in your inbox. If the information requested is available, we will get back to you as soon as possible .
Please limit all non-technical feedback/questions to no more than five e-mails per week and ensure that each request is distinct and separate from the others . Send all of these inquiries at once on any given day and we will be unable to take action on them until the following Monday at the earliest.
Due to high demand for our services, we are limiting live chat support during business hours (9am – 6pm EST). You can still reach us via [email protected]
Remove a Payment MethodOpen the Google Play app on your mobile device .At the top right, tap the icon and then tap “Profile.”Tap “Payments & Subscriptions” to see all your active payment methods. At the bottom of that screen you will find an option for removing inactive payments.
To delete your StockX account, email [email protected] and request deletion. For a template of the email see steps below – instructions.
In the Google Play app, tap Settings then Payments & subscriptions. Under Payment methods, select and remove the payment method you want removed by following the on-screen instructions.
If you are no longer under our Sellers Agreement (for any reason) and have a hold on your account, you will be restricted from creating new listings.
Yes, you can cancel a pending order on StockX. To do so, go to the Orders tab and find the order you want to cancel. Click the three dots in the top right corner of the order and select Cancel Order.
If a seller doesn’t ship on StockX, their order is cancelled and they are banned from the platform.
On StockX, the seller has two days to ship the product after it has been sold.
No, you do not get your money back if the seller doesn’t ship. StockX is a marketplace where buyers and sellers trade goods. When you purchase an item, you are entering into a contract with the seller to buy that item. If the seller does not ship, they are in breach of the contract and you are entitled to a refund.
If you fail StockX authentication, you will not be able to log in to your account. You may need to contact StockX customer service for assistance.
Pending on StockX means that the sneakers are not currently available for purchase.
Yes, StockX sends confirmation emails to buyers and sellers after a transaction is completed. The email includes the details of the purchase or sale, including the product name, size, color, and price.
