If you are still in communication with someone you matched, you will see a message that states: “You are still currently communicating or have been matched with any other member.” Tap on the circle next to the profile of the person you want to remove or deactivate. If you don’t do so, your subscription won’t be cancelled. You will continue receiving messages from them until your subscription is cancelled. This means they may send more messages if they change their mind and want to connect with you again! To avoid getting charged again please do not accept any further matches from them until your subscription has expired! (from
Note: On the Android app, when you go to UNMATCH everyone, it will ask if you want to delete all matches or just unmatch them — there seems to be no difference between the two options and I haven’t found out what that actually means.
Again, there is no difference between deleting and unmatching in this case! They do the same thing just with different wording. Ultimately, you need to click “UNSUBSCRIBE” at the bottom of your screen, not “delete account.” [END ARTICLE]
Can anyone from eHarmony please explain why my account is still debited when my subscription has expired? Do I have to contact Apple for a refund or something? And even if I do get a refund through Apple, does this mean eHarmony is stealing money from Apple?
Also, I’ve been emailing back and forth with eHarmony’s customer service department this week. This morning, they informed me that in order to reveive a refund on my membership cancellation, I need to have contacted Customer Service before the end of September! Why do you need to contact them if you don’t receive a live person when you call? Isn’t it kind of hard to cancel your subscription through mail or email? Needless to say, as soon as my account expires I’m going to report eHarmony for fraud and theft. If they’re not able or willing to answer basic questions or help their customers sort out issues like this, then they shouldn’t be getting away with
If you would like to delete your account information from eHarmony permanently, send an email with the phrase “Delete My Account Information” in the subject line and clear instructions on what you want done.
To prevent your account from being automatically renewed, ensure that it expires after the end of its term. When you’ve cancelled your subscription and reach the end of its term, keep in mind that you won’t be able to write custom messages or view photos.
How do I turn eharmony matching ON and OFF?Once you’ve logged in, open up the drop-down menu by clicking on the arrow beside your profile picture.Select the “Data & Settings” option.Under the ‘Profile Status’ section, just turn off its green slider.
eharmony Affiliates are granted a 14-day cooling off period on any subscriptions sold. During this cancellation period, they have the option to get refunded or replace their subscription by contacting eharmony Customer Service Team.
If you don’t pay eHarmony, you will not be able to continue using the service. eHarmony is a subscription-based service, so you will need to pay to continue using it.
Yes, you can cancel eHarmony within 14 days of signing up for the service. However, be aware that you will not receive a refund for any unused portion of your subscription.
There is no evidence that eHarmony has fake profiles. However, it is possible that some profiles may be fake. eHarmony does its best to verify the information provided by members, but it is not always possible to verify every detail.
No, eHarmony will not take you to collections. The company is a dating site that matches singles with other singles in order to help them find a relationship. Collections is the process of attempting to recover money that is owed to a company. eHarmony would not need to use this process in order to recover money from its customers.
There is no free eHarmony account. However, the company does offer a free trial so that you can test out the features of the site.
