From your tracker, swipe over to the ‘Settings’ menu. Locate the ‘About’ tab and press it. Continue scrolling until you reach the section labeled either ‘Factory Reset’ or ‘Clear User Data.’ You’ll be asked to confirm whether you wish to erase your Fitbit’s factory settings.
Follow these steps for a Charge 3, Charge 4, Ionic, or Versa tracker: Settings > About > Factory Reset or Clear User Data. For Ace 2 or Inspire, go to Settings > Clear User Data.
To verify that you have the most up-to-date version of Fitbit Connect, do the following CLICK Check for device update on the main menu. When prompted, sign in to your account. If an upgrade is available, follow the on-screen instructions and keep your device close to your computer during installation.
Make sure the Fitbit app is open in the background. In Settings > Apps > Fitbit, clear the cache on an Android device. Open the Fitbit app and close or force stop it before reopening it. Restart your phone (tablet or computer) AND your Fitbit if necessary.
Check to see whether your tracker’s battery is charged. Open the Fitbit app once again. Turn off Bluetooth, then re-activate it, and then open the Fitbit app. Uninstall and reinstall the Fitbit app.
The sync icon is a small, white circle with a checkmark in the center. It is usually located in the upper-right corner of the screen and is used to indicate that the device is syncing with a computer or other device.
The sync icon is used to indicate that the content on your device is up to date with the latest changes that have been made online.
The Sync icon on your phone likely means that your device is connected to a computer or other device, and is syncing data with that other device.
There are a few ways to do this, but the easiest is to open the Settings app and go to Accounts > Sync. From there, you can disable the sync for any account you don’t want to see the sync icon.
To uninstall Sync, open the Start menu and type “sync” into the search bar. Click on “Sync” in the search results and then click on “Uninstall” in the upper-right corner of the window.
